Contact us

We are a small team, so the person who answers is usually the person who can fix it. Ask us anything, including how to set up your first site.

Who you are writing to

Traxn is built and operated by Escappa Concept LLP, trading as Escappa, a travel and hospitality brand.

Support

We aim to respond within two business days.

What helps us help you faster

  • The email address on your Traxn account
  • Your property name or a booking reference, when it is relevant
  • A screenshot if something looks wrong on screen
  • The domain name involved, for custom domain questions

New to Traxn and not sure where to start?

Write to us and say so. We will walk you through setting up your website, adding your rooms and taking your first deposit. No technical skills needed, and no charge for the help.

Policies

Support